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Gabes Mobile Grooming
Prestige Mobile Pet Grooming LLC
Frequently Asked Questions
A quick guide to how our mobile spa works, what to expect, and the policies that
help keep every visit safe and stress-free for your pets.
General Questions
Which areas do you serve?
We serve most of the Metro Detroit area within roughly a 50-mile radius, including
Detroit, Dearborn, Dearborn Heights, Livonia, Westland, Canton, Novi, Northville,
Southfield, Farmington/Farmington Hills, Warren, Sterling Heights, Troy, Royal Oak,
and surrounding cities. When you contact us, we’ll confirm if your exact address is
within our route.
How does mobile grooming work?
We drive our fully equipped mobile grooming spa directly to your home. Your pet is
groomed one-on-one in our climate-controlled salon right outside your door. Once we
arrive, we’ll meet your pet, discuss their needs, and then take them to the van for
their appointment. When finished, we return them to you clean, styled, and happy.
How long does an appointment take?
Most grooms take between 1–2 hours per pet, depending on size, coat condition,
behavior, and type of service. Heavily matted coats or special-care pets may take
longer. We’ll give you a time estimate after we meet your pet and see their coat.
Do you groom both dogs and cats?
Yes. We groom both dogs and cats and take extra care to keep feline appointments calm
and quiet. If you have both in the same home, we can often schedule them back-to-back
during the same visit when our route allows.
Pricing & Payments
How is pricing determined?
Our pricing is based on your pet’s size, coat type, coat condition, behavior, and the
time required. We use Standard, Premium, and Platinum packages with weight-based
pricing. For full details, please see our
pricing & services chart.
Do prices ever change from what is listed online?
Online prices are a helpful guide, but final totals may be higher or lower depending
on factors such as matting, extra undercoat, severe shedding, difficult behavior, or
special handling needs. Any additional charges are always based on time, difficulty,
and groomer discretion and will be discussed with you whenever possible.
What forms of payment do you accept?
Payment methods can vary by route and day. When you book, we’ll let you know which
payment options are available (for example, cash, card, or digital payments). Full
payment is due at the end of your appointment unless otherwise arranged.
Behavior, Health & Safety
What if my pet is anxious, senior, or has special needs?
Many of our clients are seniors, rescues, or pets who do better one-on-one than in a
busy salon. We move at your pet’s pace and keep the environment as calm as possible.
Please share any health concerns or limitations when you book so we can plan extra
time and choose the safest approach.
Do you groom aggressive pets?
Mild fear or nervousness is common and usually manageable. However, pets that show
signs of aggression, require a muzzle, cannot stand on their own for more than
10 minutes, or have a history of seizures or severe anxiety may be charged an
additional handling fee or may not be candidates for our services. Safety for your
pet and the groomer always comes first.
Will you sedate my pet?
No. We do not administer any sedatives or medications. If your pet requires
sedation for grooming, this must be done under veterinary supervision before the
appointment, and we must be informed in advance.
Policies & Cancellations
- Arrival window: Because we travel between homes, minor delays due
to traffic or weather are possible. We provide an estimated time window and will
contact you if we are significantly ahead of or behind schedule.
- Cancellations & reschedules: We kindly ask for advance notice if
you need to cancel or reschedule so we can offer the time to another client. Late
cancellations or no-shows may be subject to a fee at the groomer’s discretion.
- Matting & shave-downs: Severe matting can be painful for pets and
dangerous to remove with only brushes and combs. In these cases, a short cut or
shave-down may be the safest option. Your pet’s comfort and skin health will always
come before length or style.
- Weather & equipment: In extreme heat, cold, or unsafe road
conditions, appointments may need to be adjusted for the safety of pets, staff, and
equipment. We will always communicate with you as early as possible if a route needs
to change.
Still Have Questions?
If you have a question that isn’t answered here, we’re happy to help. The best way to
reach us is by phone or text at (734) 695-9481. You can also start by
reviewing our full pricing chart and
then contacting us with your pet’s details for a customized quote.